What is your cancellation policy?
Orders may be canceled or modified if we receive your request before the arrangement has been created or the delivery has been dispatched. To request a cancellation, please contact the shop directly as soon as possible. Once the design process has started or the order is out for delivery, cancellations may no longer be possible.
What if I'm not satisfied with my order?
We offer a 100% satisfaction guarantee on all purchases. If your order doesn’t meet your expectations, please contact us directly. While we do not issue refunds due to the perishable nature of flowers, we’re happy to make it right through replacements, store credit, or free upgrades on future orders.
Please note that some restrictions may apply; for assistance, contact our team.
Do you offer refunds or replacements?
We do not issue refunds on floral purchases; however, we are committed to ensuring our customers' satisfaction. Our team may offer a replacement, store credit, or other resolution when appropriate.
Please note that the maximum liability for any purchase is limited to the total value of the order. We reserve the right to deny refunds, replacements, or credits at our sole discretion.
What is your freshness guarantee?
We are committed to delivering the highest-quality, freshest flowers available. Every arrangement is handcrafted with care using fresh blooms to ensure long-lasting beauty. If you are not completely satisfied with the freshness of your flowers, please contact the shop within 24 hours of delivery so we can address your concerns and make it right.